Terms of service

These are Aven’s current operational terms for the Eligibility & Readiness assessment, the Aven Evidence Pack and Aven Annual. Before a paid checkout opens, the buyer must explicitly accept this exact version and acknowledge the linked privacy policy. Aven keeps that versioned acceptance with the purchase record.

Who we are

Aven is an early-stage project operated under the trading name Aven HQ by an individual based in the UK; it is not yet incorporated as a company. Contact: hello@avenhq.com. The service is for UK companies only.

What Aven does

Aven organises engineering records and information supplied by a client into an R&D evidence pack for independent adviser review. Every pack passes Aven’s delivery review and the required named competent-professional approval before release.

What Aven does not do

Aven does not file claims with HMRC, determine your tax liability, select your scheme (merged vs ERIS), sequence loss relief, or guarantee any amount or outcome. Scheme selection and strategy are your accountant or tax firm’s responsibility. Nothing Aven provides is tax advice.

Accounts & eligibility

You must be authorised to act for your company and to connect its tools. Keep your account secure; you’re responsible for activity under it. We may suspend accounts that misuse the service or breach these terms.

Connections & your data

Integrations are read-only and your source code is never stored. How we access, store and protect data is set out in Data handling, the Privacy policy, and the Data Processing Agreement, which forms part of these terms once executed.

Buying an Aven service does not execute the DPA. An authorised company representative must separately accept the current DPA in the dashboard before Aven opens a connector redirect.

Purchase & payment

The questionnaire, evidence scan and Aven evidence-readiness review are free. The Aven Evidence Pack costs £1,500 plus VAT where applicable and is charged once after the company accepts a current purchase offer. Aven Annual is a yearly card subscription that renews until renewal is cancelled. Stripe shows the package, price, billing cadence and any applicable tax before payment. Stripe takes payment when checkout completes; Aven does not store card numbers.

A paid checkout can open only after the buyer checks the acceptance control beside the selected service. Aven records the package, exact terms and privacy versions, separate DPA version reference, account or qualifier identity, server timestamp and acceptance wording.

Free evidence scan and Aven readiness review

Where offered, a company whose questionnaire result supports further evidence work may open a free case, execute the DPA, connect read-only sources, choose the scope and receive a personalised evidence preview. The company may then ask a named Aven operator to decide whether the available records are sufficient for responsible pack production.

Aven’s readiness decision concerns service delivery only. It is not tax advice, an eligibility decision, scheme selection, a filing instruction or HMRC assurance. Aven may request one bounded clarification. If the evidence is not ready, the case closes with no Aven fee. If it is ready, Aven creates a fixed £1,500 plus VAT purchase offer that the company may accept or decline. An unaccepted offer expires after 30 days.

Payment starts full pack production and the existing human approval workflow. The released bundle is ready for adviser review, not ready to file. After release, the company may use its own adviser or separately ask Aven for an introduction. Any adviser performs its own onboarding, assessment and filing work under a separate engagement and fee. Buying the pack does not authorise Aven to share it with an outside firm.

Delivery, review & refunds

Aven does not promise that a client has a valid claim. If, after payment, Aven cannot produce a pack that passes the stated release controls, Aven refunds the one-off pack fee in full. This does not guarantee any tax or HMRC outcome.

Aven Annual includes the next period’s Reviewed pack and evidence monitoring while the subscription remains active. Your founding rate is locked while your plan stays active. If the year’s work is not worth defending, the client may choose a credit to the next year or a refund of that year’s Aven Annual fee. Cancelling renewal in the dashboard stops the next yearly charge at period end. It does not remove material already delivered or cancel a pack already owed for a paid period. If the client cancels mid-year before production of that paid period’s pack has begun, Aven provides a pro-rata refund; email hello@avenhq.com because the dashboard’s renewal control only schedules the end-of-period cancellation.

Indicative figures

Any ranges or estimates shown are indicative only, deliberately conservative, and must be confirmed by your reviewing tax firm. They are not a quote, an assurance, or tax advice.

Intellectual property

You own your data and the evidence pack we deliver to you. Aven retains rights in the platform itself. You grant Aven the permissions needed to process your submitted material for the service.

Liability

The service is provided on a reasonable-efforts basis. To the extent permitted by law, Aven is not liable for indirect or consequential loss, or for tax outcomes determined by HMRC or your tax firm. Nothing limits liability that cannot be limited by law.

Changes & governing law

We may update these terms and will identify each version above. A later paid purchase requires acceptance of the version presented for that checkout. These terms are governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts. Questions: hello@avenhq.com.